Returns & Exchanges

At Aurora Lifetime Jewels, every piece is created to be timeless, soulful, and uniquely yours.

We know that choosing fine jewelry—especially natural pearls—is a personal and emotional experience.

If your piece doesn’t feel quite right, we’ll help you find the one that does.

With care, patience, and honesty, we’re here for you every step of the way.

 

Returns & Store Credit

Returns are accepted within 14 days of delivery.

To be eligible for return, items must be:

• Unworn and in original condition

• Returned with the original box, pouch, tags, and any certificates included

Once your return request is approved, we’ll email you a prepaid return shipping label, so you don’t have to worry about logistics.

After we receive and carefully inspect your piece, store credit will be issued, with the return shipping fee deducted.

• Store credit never expires

• It can be used toward any future Aurora Lifetime Jewels purchase

• At this time, we offer store credit rather than refunds to the original form of payment, allowing you the flexibility to choose another piece when it feels right.

• Custom-made, engraved, and sale pieces are thoughtfully created just for you, and for this reason, they are not eligible for return.

Founder’s Treasures pieces are part of a limited, personally curated selection. While our standard return policy applies, availability for exchange may be limited.

Exchanges

Exchange requests may be made within 14 days of delivery, allowing us to best support availability and timely care.

Once approved:

• We’ll provide a prepaid return label

• After your original piece is received and approved, we’ll either

  • Ship your requested exchange (if available), or

  • Issue store credit (shipping fees deducted)

If your desired piece is unavailable, your store credit will remain ready whenever you find the piece that truly feels like yours.

 

A Note on Natural Pearls

Pearls are gifts from nature—never factory-made, never identical.

Each pearl carries its own:

• Natural shape

• Unique luster

• Subtle surface characteristics

These gentle variations are not flaws, but signs of authenticity and individuality.

Every pearl at Aurora is founder-led and chosen with intention—each one reflecting our aesthetic values, professional care, and a quiet commitment to beauty that lasts.

Quality Concerns or Order Issues

If your jewelry arrives damaged or incorrect, please reach out to us within 48 hours of delivery, along with clear photos.

In these rare cases:

• We’ll cover all return shipping costs

• You’ll receive a full refund or a replacement, at no cost to you

Your trust matters, and we’ll always make it right.

 

How to Start a Return or Exchange

To begin, simply email us at

hello@auroralifetime.com

Please include:

• Your order number

• A brief note on what feels off or what you’d like to change

Once approved, we’ll send you a prepaid return label and guide you through the next steps.

After inspection, your store credit will be issued, or your replacement will be sent—gently and thoughtfully.

 

✨ Our Promise

Aurora Lifetime Jewels was created to offer soulful, lasting pieces—chosen with care, honesty, and intention.

Every pearl carries its own quiet character, just as every woman carries her own light.

We promise that the piece you receive has been selected with love and held to the highest standards within its range.

And if it doesn’t feel quite right, remember—you’re not navigating this alone.

We’re here, and we’ll help you find the piece that truly belongs in your story.