30-Day Returns
Choosing jewelry online is a meaningful decision, and we want you to feel confident when shopping with Aurora.
Every Aurora piece is individually selected, inspected, photographed, and packaged by hand before it leaves our studio. Because every pearl is naturally unique, we ask that each piece be treated with the same care while you’re deciding whether it’s the right one for you.
If your piece isn’t quite the right fit, you’re welcome to request a return within 30 days of delivery, provided it is returned in its original, unworn condition.
Return Eligibility
To be eligible for a return, your item must:
- Be requested within 30 days of delivery.
- Be unworn and unused, except for trying it on at home.
- Be returned in its original condition
- Include the original packaging and all accessories.
Trying on your jewelry at home is absolutely encouraged. If you decide it isn’t the right piece for you, we kindly ask that it be returned in its original, unworn condition so it can be carefully inspected before a refund is approved.
Items Not Eligible for Return
We cannot accept returns for:
- Jewelry showing signs of wear, damage, alteration, or use beyond trying it on.
- Custom or personalized jewelry.
- Made-to-order pieces.
- Items that have been resized, repaired, or modified by a third party.
- Gift cards.
- Final sale items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a confirmed craftsmanship defect.
In some cases, Aurora may provide a prepaid return shipping label. If used, the return shipping cost will be deducted from your refund.
Refunds
Once your return has been received, we’ll carefully inspect the item and notify you of the outcome.
If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable unless the return is the result of our error.
Please allow 3-5 business days for your payment provider to process the refund after it has been issued.
If your return does not meet our return eligibility requirements, we’ll contact you before taking any further action.
How to Start a Return
To request a return, please contact hello@auroralifetimejewels.com within 30 days of delivery.
Please include your order number, and we may ask for a few photos of the item before issuing a return authorization.
We’ll guide you through the process and do our best to make it as simple and straightforward as possible.
A Note from Aurora
Our hope has never been simply to sell jewelry.
We hope every Aurora piece finds the person it’s meant to stay with for years. If it isn’t the right piece for you, we’ll gladly help with a return—as long as it’s still in the same beautiful condition in which it left our studio.
Thank you for helping us care for these one-of-a-kind pieces.