2-Year Craftsmanship Warranty

Every Aurora piece is carefully handcrafted and inspected before it leaves our studio. We stand behind the quality of our craftsmanship and want you to enjoy your jewelry for years to come.

What’s Covered

Our 2-Year Craftsmanship Warranty covers manufacturing or craftsmanship defects under normal wear, including:

• Clasps
• Chains
• Jump rings
• Ear posts and earring backs
• Settings and other jewelry components

• Defects resulting from the original craftsmanship or assembly

If we determine that your jewelry has a covered defect, we will repair or replace the affected component at no charge whenever possible.

What’s Not Covered

Because every pearl is a natural gem, each one is unique and will naturally evolve over time.

 Our warranty does not cover:

• Normal wear and tear
• Natural changes to pearls over time, including surface aging or luster changes
• Surface scratches, abrasions, or signs of everyday wear
• Damage caused by accidental impact, dropping, bending, or misuse
• Damage caused by improper care, prolonged exposure to moisture, swimming, hot tubs, chemicals, perfumes, or cosmetics
• Loss, theft, or unexplained disappearance
• Repairs, modifications, or alterations performed by third parties

• Second-hand or unauthorized resale purchases

Lifetime Repair Service

Even if your jewelry is no longer covered by warranty, we’re happy to help whenever possible.

We offer Lifetime Repair Service for the craftsmanship and hardware of Aurora jewelry whenever repair is possible. Depending on the condition of the piece and the materials required, repair fees may apply. If a repair isn’t possible, we’ll always explain why and discuss the best available options with you.

Repair times vary depending on the nature of the repair and the availability of replacement materials.

Because every pearl is naturally unique, damaged pearls generally cannot be repaired. If replacement is possible, we’ll discuss the available options with you.

Shipping for Repairs

Customers are responsible for shipping their jewelry to our studio. If the repair is covered under our 2-Year Craftsmanship Warranty, we’ll take care of the return shipping within the United States.

Need Help?

If you believe your jewelry has a craftsmanship issue, please contact us at hello@auroralifetimejewels.com with your order number (if available) and clear photos of the piece.

Proof of purchase may be required to process warranty claims.

We’ll carefully review your request and get back to you within 2–3 business days.

Our goal has always been simple: to create jewelry you’ll love wearing for years—and to be here whenever you need us.